Customer Service Representative

4 days ago


Ellesmere Port, Cheshire, United Kingdom Group 1 Automotive Full time

Sales and Customer Service Advisor

At Audi Cheshire Oaks, we are seeking a highly motivated Sales and Customer Service Advisor to join our team.

The ideal candidate will have excellent communication skills, be customer-focused, and passionate about their work. The role involves handling inbound and outbound telephone calls, responding to customer email enquiries, and providing a high level of customer service.

Main Responsibilities:

  • Handling inbound and outbound telephone calls to existing customers (No Cold-Calling)
  • Responding to customer email enquiries
  • Quickly identifying the needs of the customers and guiding them towards the service or product that will best meet their requirements
  • Providing a high level of customer service which will allow you to build relationships with our customers to retain business
  • Being organised and self-motivated to ensure targets and deadlines are met
  • To up-sell additional Audi products

What We Offer:

  • Basic Salary: £23,877.57 per annum
  • 33 days annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
  • Retail discounts that save you money every day
  • Gym discounts, cash healthcare plans, and a cycle-to-work scheme
  • Car discounts for new and used purchases and servicing
  • Flexible pension scheme to support your financial future
  • Family-friendly policies that help you spend more time with the people that matter
  • A wellbeing programme to support you and your family
  • Ongoing recognition from your peers and leadership team

About Us:

Audi Cheshire Oaks is part of Group 1 Automotive, one of the largest automotive retail groups in the UK. Our company values include Respect, Integrity, Transparency, Teamwork, and Professionalism.



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