Customer Service Ambassador

1 month ago

London, Greater London, United Kingdom Ballymore Full time

About the Role:

We are looking for a highly skilled and experienced Residential Support Professional to join our team at Ballymore as a Concierge (Night).

Key Responsibilities:

  • Ensure all requests and enquiries to the Concierge Department are dealt with efficiently, timely, and professionally.
  • Assist with the security of residents and the building, ensuring the safety of all residents and visitors.
  • Accept and issue resident parcels.
  • Meet and greet residents, guests, and clients, demonstrating a stand-to-greet service.
  • Ensure the smooth running of communication systems within the estate.
  • Ensure only authorized persons are given access to areas.
  • Issue visitor parking permits and explain onsite parking procedures.
  • Aid estate security by regularly communicating with them, including informing them of concerning matters.
  • Liaise with cleaning staff regarding domestic rubbish removal and assist with rubbish removal if necessary.
  • Correctly report any incidents or complaints.
  • Safeguard security keys on behalf of residents and the estate, strictly following standard operating procedures.
  • Issue keys only to correct personnel/residents, ensuring appropriate authorization & disclaimers are in place.
  • Cross-train other resort departments.
  • Receipt & issue residents' dry cleaning/laundry, ensuring relevant paperwork is completed.
  • Conduct apartment & estate key audits during night shifts, following up on any missing keys.
  • Proactively deal with maintenance and cleaning issues identified within the estate.
  • Maintain a safe environment for all people in the estate at all times.
  • Securely handle people's data, ensuring PC is locked when not in use and complying with GDPR.
  • Report accidents and record them in the accident book as appropriate.
  • Turn on and off lobby lights at appropriate times.
  • Handle high-pressure moments where many people may be queuing, dealing with complex issues calmly.
  • Conduct monthly stock checks of the first-aid box and concierge stock, requisitioning supplies as appropriate.
  • Assist residents in a friendly, proactive, and efficient manner with appropriate follow-up.
  • Know all essential aspects of the resort.
  • Build a good rapport with residents.

Requirements:

  • Polite and confident with a great deal of patience.
  • Ability to multi-task and manage time effectively.
  • Strong verbal and written communication skills.

Ballymore operates as an equal opportunities employer.

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