Customer Service Representative

2 days ago

Colchester, Essex, United Kingdom Caring Homes Group Full time

**Job Summary**

We are seeking a highly skilled and experienced Receptionist to join our team at Caring Homes Group. As a Receptionist, you will be the first point of contact for visitors, residents, and family members, providing a warm and welcoming experience.

**Key Responsibilities**

  • Provide exceptional customer service, ensuring that all visitors feel welcome and valued.
  • Manage the reception area, maintaining a clean and organized environment.
  • Respond to inquiries, resolve issues, and provide information to residents, family members, and visitors.
  • Coordinate and schedule appointments, meetings, and events.
  • Maintain accurate records, files, and databases.
  • Perform administrative tasks, such as answering phones, responding to emails, and preparing correspondence.
  • Collaborate with other departments to ensure seamless communication and service delivery.

**Requirements**

  • Excellent communication and interpersonal skills.
  • Strong organizational, time management, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Proficiency in Microsoft Office and other software applications.
  • Previous experience in a reception or administrative role, preferably in a healthcare or social care setting.

**What We Offer**

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • The chance to make a real difference in the lives of our residents and their families.

**How to Apply**

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].

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