Senior Visitor Experience Officer
3 weeks ago
We are seeking a skilled Senior Visitor Experience Officer to join our team at Cotehele. As a key member of our duty management team, you will be responsible for delivering exceptional visitor experiences and interpreting our collection, gardens, and estate with inspiring events and ways to bring Cotehele to life.
You will work closely with the Visitor Experience & Operations Manager to ensure every aspect of the visitor experience is shaped by our collection and delivers an exceptional experience to everyone every time. This includes delivering the program of events, with something new each season for our regular visitors and locals, as well as ongoing events to inspire our occasional visitors.
As part of the Visitor Experience team, you will also be supporting our marketing and communications by ensuring our website is kept up to date, writing and scheduling content for social media, and preparing press releases. You will contribute to exploring new ways to fundraise for the property and promoting the charity cause through everything we do.
With our impressive collections, inspiring gardens and estate, and centuries of history, there's everything here to fire your imagination, to create events, and deliver outstanding interpretation. You will work with the house team to understand our spirit of place, ensuring high standards of presentation and service as part of the visitor experience team.
As Senior Visitor Experience Officer, you will line manage our Welcome Manager, who manages our welcome teams in Visitor Welcome and at Cotehele Quay, ensuring that everyone gets the best welcome and goodbye possible and looking at opportunities to promote National Trust membership and Gift Aid on Entry. You will also line manage a small team of event and bookshop volunteers.
This role is part of our Duty Management Team rota, where training will be given to allow you to fulfill this part of your role. Due to the size of Cotehele, it's rare that you'll be doing duty management on your own – at weekends and peak times, we split duty management across three people, this being a Visitor Experience & Service Lead, Outdoor Lead, and House Lead.
We are looking for someone with experience of delivering inspirational engagement activities, people skills, and an understanding of how to interpret significant collections to varied audiences. You will also need excellent organizational skills, a flexible customer-focused approach, and experience of working with and supervising volunteers.
What We Offer
The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's essential that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
We offer a range of benefits, including a substantial pension scheme, free entry to National Trust places, rental deposit loan scheme, season ticket loan, EV car lease scheme, perks at work discounts, holiday allowance, flexible working, employee assistance program, and free parking at most Trust places.
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