Application Support Specialist
4 weeks ago
X4 Technology is seeking a skilled Application Support Analyst to join our team in London.
As an Application Support Analyst, you will be the first point of contact for customers, managing support requests via our service desk tool.
Key Responsibilities:
- Act as the primary point of contact for customers, handling support requests and ensuring timely resolutions.
- Provide 1st and 2nd line support, resolving issues efficiently and effectively.
- Log, track, and resolve incidents and requests, maintaining high levels of customer satisfaction.
- Communicate clearly and professionally with customers, keeping them informed of ticket status and solutions.
- Collaborate with internal teams to escalate and resolve complex issues.
- Perform SQL configuration changes and run queries to assist in troubleshooting issues.
- Ensure all support activities meet agreed SLAs and customer satisfaction goals.
Requirements:
- Proven experience in an Application Support or similar customer-facing role.
- Strong knowledge of service desk tools (e.g., Jira, Zendesk, ServiceNow).
- Experience with SQL or other database scripting languages for issue investigation and troubleshooting.
- Exceptional communication skills—able to convey technical information clearly and effectively.
- Strong problem-solving abilities with a focus on customer satisfaction.
This hybrid role offers a competitive salary range of £39,000-£41,000 per annum, depending on experience. The package includes bonus, pension, healthcare, and more.
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Application Support Specialist
1 month ago
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Applications Support Specialist
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Application Support Specialist
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Application Support Specialist
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Application Support Specialist
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Senior Application Support Specialist
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