Resident Experience Manager

2 weeks ago


Grimsby, North East Lincolnshire, United Kingdom Sienna Senior Living Full time
Job Description

The Accommodation Night Concierge plays a vital role in enhancing the lives of residents and their families by delivering outstanding customer service and support.

This position requires excellent communication skills, problem-solving abilities, and strong interpersonal skills to ensure a seamless experience for all visitors, families, residents, and team members.

  • Respond promptly and professionally to all resident and visitor enquiries.
  • Promote excellent customer service in every interaction.
  • Greet visitors warmly and address their needs promptly.


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