Client Success Manager

4 weeks ago

Macclesfield, Cheshire East, United Kingdom Terryberry Full time
Job Title: Client Success Manager

Terryberry is seeking an experienced Client Success Manager to drive strategic relationships with our valued clients across various product sets. The ideal candidate will focus on successful client renewal, maximize upsell opportunities, and drive portfolio revenue growth.

About the Role:
  • Own client onboarding, ensuring a seamless transition from Sales to Implementation and Client Success
  • Build strong business relationships at a senior level and drive forward success at all levels
  • Monitor customer KPIs and take ownership of the customers usage of the platform
  • Identify growth opportunities during client reviews and renewals
  • Provide frontline support, addressing queries, issues, and offering guidance
  • Drive client engagement through targeted campaigns, events, and communications strategies
  • Own problem-solving between Clients, Customer Care/Support, and Product/Marketing teams
  • Achieve renewal, churn, portfolio growth, and customer satisfaction targets
  • Ensure Client account invoicing and administration is correct in relevant systems
  • Collaborate with Marketing/Product to provide clients with relevant communications to enhance product utilization
Requirements:
  • Demonstrable track record of achieving client retention, growth, and satisfaction of client accounts
  • Excellent negotiation skills and strong commercial awareness
  • Organized, methodical, and high level of attention to detail, numbers, reporting, and finances
  • Demonstrable examples of customer centricity, outcome-focused, and customer champion mentality
  • Knowledge and experience in Microsoft 360 range essential
  • 4 years or more experience of Account Management, Customer Success Manager, or similar essential
  • Experience in CRM and Transactional software desirable (specifically Salesforce, SAGE, and SAGE CRM)
About Terryberry:

Terryberry is a recognition and engagement company that ignites employee success. We are entering an exciting time in our history as we transition to an employee engagement SaaS-led organization. We are headquartered in Grand Rapids, MI, with locations throughout North America and the UK. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.

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