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Client Success Manager
2 months ago
Job Title: Client Success Manager
About the Role:
Terryberry is seeking an experienced Client Success Manager to join our team. As a Client Success Manager, you will be responsible for creating and developing strategic relationships with our valued clients across our product sets. Your primary focus will be on the successful renewal of a specific client portfolio and maximizing upsell opportunities and portfolio revenue growth.
About You:
We are looking for a highly skilled and motivated individual with excellent communication skills, both verbal and written. You should be able to demonstrate strong negotiation skills and commercial awareness. A high-performance mindset and a strong, supportive, and respectful team player are essential for this role.
Key Responsibilities:
- Own client onboarding, ensuring a seamless transition from Sales to Implementation and Client Success
- Build strong business relationships at a senior level and drive forward success at all levels
- Monitor customer KPIs and take ownership of the customers usage of the platform
- Identify growth opportunities during client reviews and renewals
- Provide frontline support, addressing queries, issues, and offering guidance
- Be the driving force behind client engagement through targeted campaigns, events, and communications strategies
- Own problem-solving between Clients, Customer Care/Support, and Product/Marketing teams
- Achieve renewal, churn, portfolio growth, and customer satisfaction targets
- Ensure Client account invoicing and administration is correct in relevant systems
- Collaborate with Marketing/Product to provide clients with relevant communications to enhance product utilization
Requirements:
We are looking for a candidate with a demonstrable track record of achieving client retention, growth, and satisfaction of client accounts. Excellent negotiation skills and strong commercial awareness are essential. Organized, methodical, and high-level attention to detail, numbers, reporting, and finances are also required. Knowledge and experience in Microsoft 360 range are essential, and experience in CRM and Transactional software is desirable.
About Terryberry:
Terryberry is a dynamic growth company that ignites employee success. We are headquartered in Grand Rapids, MI, with locations throughout North America and the UK. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.
