Strategic Quality Assurance Manager

5 days ago


London, Greater London, United Kingdom TikTok Full time

About TikTok

We are seeking an experienced Strategic Quality Assurance Manager to join our global team responsible for maintaining a safe and trustworthy marketplace for users, sellers, and creators.

The successful candidate will be responsible for developing and implementing strategies to ensure high-quality moderation across our platform. This role combines strategic planning, quality assurance, and project management to optimize moderation processes, enhance policy implementation, and improve overall service delivery.

This is a unique opportunity to work closely with cross-functional teams to analyze data, identify trends, and implement action plans that elevate moderation quality and user experience.

Key Responsibilities:

  • Develop and execute strategies to enhance moderation quality and policy effectiveness.
  • Lead efforts to ensure high-quality moderation delivery by working with BPO partners and conducting risk inspections.
  • Analyze complex data sets to identify trends, assess performance, and provide actionable insights.

Requirements:

  • Bachelor's degree in Business Administration, Operations, Project Management, or a related field.
  • Minimum 5+ years of hands-on experience in e-commerce, online safety, quality analysis, or a related field.
  • Strong analytical skills with the ability to interpret complex data sets and trends.
  • Fluent in German language.

Salary: $80,000 - $110,000 per annum



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