Industrial Automation Solutions Specialist
1 month ago
About the Role
This is a fantastic opportunity to join WEGTech as an Industrial Automation Solutions Specialist. As part of our growing team, you will play a crucial role in delivering exceptional technical support to meet the needs of our expanding client base and drive business growth.
The Application and Technical Support team acts as the first line of technical support for partners, customers, and regional sales managers, assisting with both pre- and post-sales technical needs.
In this position, you will leverage your strong understanding of automation products and machinery safety standards to guide customers during pre-sales discussions. Following the sale, your focus will be on resolving technical issues and addressing in-depth questions, ensuring optimal product performance in the field.
This opportunity includes extensive training in applications, tools, and product knowledge, with excellent potential for professional growth. Given the rapid expansion of our business, this position offers a clear path to take on added responsibilities and advance within the organisation.
Key Responsibilities:
- Provide prompt and effective technical support to customers across all platforms, resolving issues or escalating as needed.
- Deliver technical assistance through on-site visits, phone calls, and other channels to support customers at each stage of the sales process.
- Develop and communicate best practices for technical account management to the internal sales team, assisting with customer issue resolution.
- Collaborate with other departments to obtain required information and documentation.
- Define product solutions for various applications and support replication efforts.
- Contribute to project documentation to standardise and specify solutions for key customers globally.
- Support key application areas to drive business growth and influence future product development.
Key Qualifications and Experience:
We are looking for individuals with a strong background in controls/automation engineering. Essential qualifications include:
- A degree or equivalent in Mechanical, electro-mechanical, mechatronics, or automation and controls.
- 1-3 years' experience in technical development, field service, or engineering biased roles.
- An understanding of industrial safety systems, PLCs, HMIs, and automation technologies; hands-on experience is preferred.
- Proficiency in troubleshooting and resolving technical issues.
- Strong communication skills for engaging effectively with customers in person, over the phone, and in writing.
- Team-oriented, comfortable collaborating across departments (e.g., Design, Quality, Sales, Engineering).
The estimated salary for this role is £35,000 - £40,000 per annum, depending on experience. This is a fantastic opportunity for professional growth and career advancement in a dynamic and expanding industry.
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