Industrial Automation Specialist
1 month ago
We are looking for an experienced Industrial Automation Specialist to join our growing Technical Support team. Based in the UK, this role offers a great opportunity for career growth and development.
Company Overview
Probe UK is a forward-thinking company that values innovation and personal development. Our mission is to provide exceptional support to our clients, and we are committed to delivering high-quality solutions that meet their needs.
Salary and Benefits
The salary for this role is estimated to be around £45,000 - £55,000 per annum, depending on experience. Additionally, you can expect a range of benefits, including:
- A 5% company pension scheme
- 33 days annual leave (including bank holidays)
- Cash health plan
- A modern and dynamic working environment
Job Description
As an Industrial Automation Specialist, you will be responsible for providing technical support to our clients via face-to-face visits, phone calls, and other platforms. Your primary goal will be to identify and resolve customer concerns in a timely and efficient manner, while also providing valuable insights and recommendations to improve our products and services.
Key Responsibilities
Some of your key responsibilities will include:
- Reviewing customer concerns or questions to quickly understand their pain points and provide suitable resolutions
- Providing technical support to customers through various channels, including onsite visits, phone calls, and digital communication
- Establishing best practices for technical account management and collaborating with the internal sales team to resolve customer issues and promote knowledge sharing
- Defining products for a range of applications and supporting application replication
- Driving key application areas to support business growth and future product development
Requirements
To be successful in this role, you will need:
- Proven experience in technical support, field service, or engineering roles within the industrial automation sector
- A degree in Electrical or Mechanical Engineering (or equivalent) would be advantageous, but not essential
- 1-3 years of experience in technical support, field service, or engineering roles
- Strong knowledge of programmable logic controllers (PLCs), human-machine interfaces (HMIs), and related automation technologies
- Excellent communication skills for effectively interacting with customers both verbally and in writing
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