Care Coordinator Specialist

2 days ago


Derby, Derby, United Kingdom Helping Hands Full time

Helping Hands is the nation's most widely rated home care provider, dedicated to supporting adults of all ages in maintaining their independence at home.

About the Role

We are seeking a highly skilled and experienced Care Coordinator Specialist to join our team. As a key member of our branch, you will be responsible for supporting the Registered Care Manager with recruitment, business development, and ensuring the delivery of exceptional care services.

Your primary duties will include:

  • Supporting the Branch Care Manager by providing care and support to our customers and carers within the local community.
  • Ensuring that customers receive the highest standards of care and support through effective allocation of staff.
  • Completing direct observations and supervisions for your care teams within the correct timescales.
  • Supporting the Branch Care Manager to maintain carer numbers by actively recruiting new team members and guiding them through the recruitment process.
  • Reassessing customers to ensure care plans are reflective of customer's needs and condition.
  • Actively seeking new business opportunities and supporting the commercial growth of the branch.
  • Ensuring that the highest levels of customer service are always provided.

What You'll Need

To be successful in this role, you will need a Level 3 Diploma in Adult Care or be willing to work towards achieving this. Additionally, you should have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at supervisory level. A full UK driving licence and access to your own vehicle are also required.

What We Offer

As a Care Coordinator Specialist with Helping Hands, you will have access to a wide range of benefits, including career progression opportunities, 23 days annual leave (rising to 25 after 2 years of service), Blue Light Card offering discounts from businesses and services, access to our employee assistance programme, support to complete nationally recognised qualifications, refer a friend scheme, and an annual salary review.



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