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Guest Services Ambassador
2 months ago
We are seeking a highly motivated and customer-focused Guest Services Assistant to join our team at The Belfry Hotel & Resort. As a key member of our Reception and Guest Services team, you will be responsible for delivering exceptional service to our guests, ensuring a warm and welcoming atmosphere throughout their stay.
Key Responsibilities- Meet and greet guests upon arrival, assisting with luggage and ensuring a professional and friendly first impression.
- Ensure all Porters carry out their duties to departmental standards on a day-to-day basis.
- Store all left luggage in the porters lodge, ensuring it is tagged and secure.
- Assist guests with luggage to and from their bedrooms, explaining the bedroom facilities and Hotel services as required.
- Ensure all guest queries and enquiries are dealt with promptly and efficiently, in a courteous manner.
- Be fully conversant with all facilities and services offered within the Hotel and the surrounding area.
- You are passionate about delivering a fantastic service to our guests.
- You enjoy engaging in conversation, talking about our products and the resort.
- You are a natural when it comes to selling.
- You are outgoing and enthusiastic.
- You have a can-do attitude and are proactive.
- Experience working in a hotel or resort could be helpful, but isn't required.
We offer a range of benefits to support your career development and wellbeing, including:
- On-the-job coaching and mentoring, in-house training, and access to our online learning platform.
- Apprenticeships in a host of subjects, delivering nationally recognised qualifications.
- Discounted gym memberships and wellness programmes for personal growth.
- Access to funded counselling and mental health support.
- Life assurance, 24-hour GP services, and health cash-plans.
- Wagestream access, allowing you to track earnings, manage savings, and access wages on your terms.
- Free parking, a subsidised taxi service, and complimentary meals during shifts.
We are a community that values each individual's contribution and growth, whilst supporting each other's success. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.
