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Reservation Coordinator

2 months ago

London, Greater London, United Kingdom Caprice - Head Office Full time
{"title": "Reservationist", "description": "Key Responsibilities

We are seeking a highly organized and customer-focused individual to manage our reservation system, ensuring seamless bookings and exceptional guest experiences.

Main Responsibilities:

  • Handle all incoming reservation requests, ensuring accurate recording and confirmation.
  • Manage the reservation system and seating arrangements to optimize table availability and guest flow.
  • Communicate with guests to confirm reservations, answer questions, and accommodate special requests or dietary needs.
  • Assist in coordinating large parties, private events, and special occasions, working closely with the restaurant management team.
  • Maintain a friendly and professional demeanor when interacting with guests, addressing inquiries and resolving any issues that may arise.
  • Keep accurate records of guest preferences and special requests to enhance the overall guest experience.
  • Collaborate with the restaurant management team to ensure effective communication of last-minute changes to reservations.
Requirements

To succeed in this role, you will need:

  • Previous experience as a Reservationist or in a similar role within a hospitality or restaurant setting.
  • Excellent communication and customer service skills, with a warm and professional demeanor.
  • Strong organizational skills and attention to detail, with the ability to manage multiple reservations and guest requests.
  • Proficiency with reservation management systems (experience with platforms like OpenTable or SevenRooms is preferred).
  • Strong problem-solving skills and the ability to resolve guest issues in a timely and professional manner.
Benefits

We offer a range of benefits, including:

  • Generous discount off your bill, when dining in one of our restaurants across the Group.
  • Unrivalled opportunities for progression across the Group.
  • 28 days holiday, increasing with length of service up to 5 extra days.
  • Recommend a friend scheme with great bonuses per individual referral.
  • Exclusive access to our discounts, including money off gym memberships, travel, online shopping, gadget, and much more.
  • Reward programmes, long service awards, and staff recognition and incentives.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

", "lang_code": "en-US"}