Maintenance Surveyor

2 weeks ago

Kingston upon Thames, Greater London, United Kingdom CRA GROUP LIMITED Full time
About the Role

We are seeking a highly skilled and experienced Maintenance Surveyor to join our team at CRA GROUP LIMITED. As a key member of our Housing and Building Services team, you will be responsible for ensuring that all temporary accommodation owned and managed properties are maintained to the highest possible standards.

Key Responsibilities
  • Conduct site investigations of complex technical matters and prepare specifications, works programmes, detailed reports, and appropriate correspondence to address the problems.
  • Undertake site inspections to ensure that all statutory and regulatory requirements are met and that staff, residents, and property owners are provided with a high standard of service.
  • Manage your own caseload and be confident in applying relevant legislation, including HHSRS.
  • Provide technical advice and information as necessary on one or more areas of expertise within the service area.
  • Ensure that all inspections are carried out in accordance with the Housing Health & Safety Rating and System (HHSRS).
  • Undertake pre-inspection of repair issues ordered through the customer contact centre directly by clients or reference from contractors.
  • Produce clear specifications of work (and where necessary written reports) utilising the agreed pricing mechanism for the contract or service level agreement in sufficient detail to avoid the need for further pre-work visits.
  • Undertake surveys of void properties at various stages according to current procedure.
  • Ensure that void properties are repaired and maintained in accordance with the voids standard.
  • Ensure that void turnaround is completed within or better than target.
  • Implement processes that improve the voids turnaround times within repairs.
  • Complete final inspections of voids and produce RBK's Habitable Certificate document.
  • Where jobs will require a multitrade/task input provide the contractor with appropriate information to ensure a seamless service for the resident and manage the works through to satisfactory completion ensuring that residents are advised of all aspects of the process.
  • Review cost and time variations in accordance with current procedure.
  • Complete Post-inspections as per RBK's current procedure.
  • Ensure statutory obligations are met by ensuring specifications for work take into account the Council's statutory obligations in relation to fire risk control of legionella, asbestos, gas, electrics, lifts, fire protection, CDM, and estate safety.
  • Make full and appropriate use of IT to ensure best use of time achieve best value outcomes ensuring you are familiar and competent with using the systems and programmes in place.
  • Provide support and guidance to operatives during the course of work so that correct outcomes are achieved first time. They may entail onsite inspections as well as telephone and electronic communications.
  • Respond to queries from tenants, landlords, internal and external clients within prescribed time scales.
  • Brief and notify senior staff of any contractual disputes occurring involving building contracts, property leases, land ownership, and disrepair in rented accommodation.
  • Assist with the Investigation and preparation of responses to formal and informal complaints, Councillor Enquiries, MP enquiries, & Freedom of Information requests.
  • Report to the management team on the performance of supply chain contractors, consultants, and suppliers of goods and services.
  • Ensure repairs & maintenance costs are controlled and any significant item values are reported to the management team.
  • Ensure works are procured in accordance with standing orders and financial regulations and contract documents for all projects meet professional standards.
  • Ensure that the damp, structural, and disrepair investigation process is implemented such that the Council's liability is minimised.
  • Ensure that applicable H&S regulations are applied in all aspects of the responsibilities held.
  • Challenge conventional local government approaches to enable the organisation to drive greater efficiency and effectiveness through the development of best practices and innovative commissioning, contracting, market development, and resource management.
  • Undertake any other duties consistent with the purpose of the post.
  • Continually monitor performance against targets and communicate this to others.
  • Develop a continuous improvement ethos and implement tasks and actions that deliver such improvements.
  • Develop, update, and act on own personal development plan and share learning with others.
  • Work in accordance with RBK's Equal Opportunities, Health & Safety, and all relevant policies and legislation.
  • Undertake any other duties commensurate with the grade of the post as may be required from time to time, including attending meetings outside of normal working hours.

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