Maintenance Surveyor

3 weeks ago

Kingston upon Thames, Greater London, United Kingdom CRA GROUP LIMITED Full time
Job Title: Maintenance Surveyor

We are seeking a highly skilled and experienced Maintenance Surveyor to join our team at CRA GROUP LIMITED. As a key member of our Asset Management service, you will play a crucial role in ensuring that all temporary accommodation owned and managed properties are maintained to the highest possible standards.

Key Responsibilities:
  • Conduct site investigations of complex technical matters, including damp and mould diagnosis, and prepare specifications, works programmes, detailed reports, and appropriate correspondence to address the problems.
  • Ensure that all statutory and regulatory requirements are met, and staff, residents, and property owners are provided with a high standard of service.
  • Manage your own caseload and be confident in applying relevant legislation, including HHSRS.
  • Develop and implement processes that improve the voids turnaround times within repairs.
  • Undertake surveys of void properties at various stages and ensure that void properties are repaired and maintained in accordance with the voids standard.
  • Ensure that void turnaround is completed within or better than target.
  • Implement processes that improve the voids turnaround times within repairs.
  • Complete final inspections of voids and produce RBK's Habitable Certificate document.
  • Review cost and time variations in accordance with current procedure.
  • Complete post-inspections as per RBK's current procedure.
  • Ensure that statutory obligations are met by ensuring specifications for work take into account the Council's statutory obligations in relation to fire risk control, control of legionella, asbestos, gas, electrics, lifts, fire protection, CDM, and estate safety.
  • Make full and appropriate use of IT to ensure best use of time, achieve best value outcomes, and ensure you are familiar and competent with using the systems and programmes in place.
  • Provide support and guidance to operatives during the course of work to ensure correct outcomes are achieved first time.
  • Respond to queries from tenants, landlords, internal and external clients within prescribed timescales.
  • Brief and notify senior staff of any contractual disputes occurring involving building contracts, property leases, land ownership, and disrepair in rented accommodation.
  • Assist with the investigation and preparation of responses to formal and informal complaints, Councillor Enquiries, MP enquiries, and Freedom of Information requests.
  • Report to the management team on the performance of supply chain contractors, consultants, and suppliers of goods and services.
  • Ensure repairs and maintenance costs are controlled and any significant item values are reported to the management team.
  • Ensure works are procured in accordance with standing orders and financial regulations and contract documents for all projects meet professional standards.
  • Ensure that the damp, structural, and disrepair investigation process is implemented such that the Council's liability is minimised.
  • Ensure that applicable H&S regulations are applied in all aspects of the responsibilities held.
  • Challenge conventional local government approaches to enable the organisation to drive greater efficiency and effectiveness through the development of best practices and innovative commissioning, contracting, market development, and resource management.
  • Undertake any other duties consistent with the purpose of the post.
  • Continually monitor performance against targets and communicate this to others.
  • Develop a continuous improvement ethos and implement tasks and actions that deliver such improvements.
  • Develop, update, and act on own personal development plan and share learning with others.
  • Work in accordance with RBK's Equal Opportunities, Health & Safety, and all relevant policies and legislation.
  • Undertake any other duties commensurate with the grade of the post as may be required from time to time, including attending meetings outside of normal working hours.
  • As well as any other tasks which help support the team to provide a service which will be relevant to their skillset.
Requirements:
  • A recognised building-related qualification to a minimum of HND/HNC level.
  • Qualified in HHSRS.
  • Excellent knowledge of domestic building technology with the ability to use this to identify problems and their causes and develop innovative solutions in a cost-efficient and effective manner.
  • Able to undertake site investigations of complex technical matters (as listed below but not limited to) and prepare specifications, works programmes, detailed reports, and appropriate correspondence to address the problems.
  • Possess a clean driving licence and have access to a vehicle as travelling throughout the borough will be a requirement.
  • Be able to ascend ladders and access scaffolding.
  • Understanding of the role and purpose of the service within a local authority.
  • Understanding of the external influences on the organisation and how they relate to the role.
  • Knowledge of the vision and strategic goals of the organisation and relevant service areas.
  • Knowledge of building contracts including TPC 2005 and other contract iterations.
  • Recognise the need to continually learn and adapt.
  • Willingly share knowledge and learning with others.
  • Work collaboratively across teams, services, and partner organisations.
  • Looks for ways of improving what we do and how we do it.
  • Comfortable with new technology and modern methods of working.
  • Determined to make a difference to our customers.
  • Go out of your way to get it right first time.
  • Listen, understand, and deliver.
  • Respond positively and politely.
  • Respect each customer as an individual.
  • Take responsibility for the customer's issue or problem.
  • Work as a team to deliver the solution.
  • Work flexibly and be prepared to take on other appropriate reasonable duties should the Asset Management service require it.

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