Service Operations Manager

3 weeks ago


Ellesmere Port, Cheshire, United Kingdom Land Rover Full time

Porsche Centre Chester is seeking a highly skilled Service Operations Manager to oversee the reception department and ensure excellent customer service.

This role requires someone with experience in managing teams, mentoring staff, and driving customer satisfaction. The ideal candidate will be passionate about delivering exceptional levels of service and have a proven track record in customer experience.

About the Role

As a Service Operations Manager, you will be responsible for leading the reception team and ensuring they provide outstanding customer service. You will need to be a leader of people, an ambassador for the brand, and able to communicate effectively with customers and staff.

The successful candidate will have experience in engaging and building the capability of their team, placing the client at the heart of everything they do. They will also need to demonstrate a stable career path, a 'can-do' attitude, and be willing to work shoulder-to-shoulder with their team.

We are committed to creating an equitable environment and welcome applications from individuals who share our values. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.

What We Offer
  • Enhanced Holiday Entitlement – 33 days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary/community work

We are looking for someone who is passionate about delivering exceptional customer service and has the skills and experience to lead a team. If you are a motivated and enthusiastic individual who is looking for a new challenge, we would love to hear from you.



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