Luxury Retreat Guest Experience Manager

3 days ago


Bournemouth, Bournemouth, United Kingdom Chace People Full time
Job Overview

We are seeking a highly skilled Front of House/Receptionist to join our luxury wellness retreat in West Dorset.

This critical role involves creating a positive first impression for guests and ensuring a smooth and enjoyable experience from arrival to departure.

Key Responsibilities:
  • Greet guests as they arrive, maintaining a friendly and professional atmosphere.
  • Process guest check-ins and check-outs, verifying booking details and assigning rooms.
  • Manage reservations, cancellations, and room changes using hotel management software.
Requirements:
  • Minimum 12 months experience in guest relations within luxury hotels or resorts.
  • Proven ability to manage guest interactions and enhance the overall guest experience.
  • Experience with CRM systems and Microsoft packages is essential.
  • Strong leadership and communication skills are required.
What We Offer:

We provide a competitive salary of up to £35,000 gross p.a. (DOE) + employee benefits.

You will have the opportunity to work in a prestigious luxury setting, delivering top-tier guest experiences.



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