Luxury Retreat Guest Experience Manager
3 days ago
We are seeking a highly skilled Front of House/Receptionist to join our luxury wellness retreat in West Dorset.
This critical role involves creating a positive first impression for guests and ensuring a smooth and enjoyable experience from arrival to departure.
Key Responsibilities:- Greet guests as they arrive, maintaining a friendly and professional atmosphere.
- Process guest check-ins and check-outs, verifying booking details and assigning rooms.
- Manage reservations, cancellations, and room changes using hotel management software.
- Minimum 12 months experience in guest relations within luxury hotels or resorts.
- Proven ability to manage guest interactions and enhance the overall guest experience.
- Experience with CRM systems and Microsoft packages is essential.
- Strong leadership and communication skills are required.
We provide a competitive salary of up to £35,000 gross p.a. (DOE) + employee benefits.
You will have the opportunity to work in a prestigious luxury setting, delivering top-tier guest experiences.
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Bournemouth, Bournemouth, United Kingdom Chace People Full timeJob DescriptionChace People is seeking a highly skilled Front of House/Receptionist to join our luxury wellness retreat in West Dorset. As the first point of contact for guests, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere.Key Responsibilities:Greet guests and process check-ins and check-outs,...
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