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Customer Solutions Team Lead

2 months ago

Southport, Sefton, United Kingdom Vodafone Australia Full time

Customer Solutions Team Lead Role at Vodafone Australia

We are seeking a passionate and driven individual to join our team as a Customer Solutions Team Lead. As a key member of our retail team, you will be responsible for leading the store daily, from assisting with merchandising and product launches to helping others meet and exceed sales objectives.

Key Responsibilities:

  • Partner with store managers to lead the store daily, ensuring a seamless customer experience
  • Assist with merchandising and product launches to drive sales and customer engagement
  • Coach and develop team members to achieve sales objectives and provide exceptional customer service
  • Collaborate with key stakeholders to drive initiatives beyond store walls
  • Develop and implement strategies to improve customer satisfaction and loyalty

Requirements:

  • 3+ years of sales and/or customer experience in telecommunications or a related industry
  • Prior management experience is preferred
  • Excellent communication and leadership skills
  • Competitive drive and confidence to succeed in a fast-paced sales environment
  • Ability to work a 7-day rotating roster, including weekends and public holidays

What We Offer:

  • Competitive salary package with uncapped earning potential and generous loading rates
  • Access to wellbeing programs and exclusive discounts
  • Additional leave benefits, including charity leave, thank you leave, and gender affirmation leave
  • Training support: get the inside scoop on all the latest tech from brands like Apple and Samsung
  • Exciting opportunities to further your career into a leadership role or head office position

About Vodafone Australia:

We believe in the power of people and the power of collaboration. Our team is passionate about delivering exceptional customer experiences and driving business growth. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.