PMS Solutions Expert

1 day ago

City of Westminster, Greater London, United Kingdom Straumann Group Full time
About the Role

As a Customer Success Manager for Dental Practices at Straumann Group, you will play a key role in enhancing the service experience for our clients. Your primary responsibility will be to provide guidance on how dental practices can best utilize our CareStackTM software program, focusing on financial outcomes and other key performance indicators. You will work closely with clients to understand their goals, challenges, and needs, and offer tailored solutions and support to ensure their success.

Key Responsibilities

- Serve as the primary point of contact for assigned clients, building strong and lasting relationships based on trust and mutual success.
- Proactively engage with clients to understand their goals, challenges, and needs, and offer tailored solutions and support.
- Monitor client health and satisfaction levels, proactively addressing any issues or concerns to mitigate churn and identify opportunities for expansion within existing accounts.
- Lead the onboarding process for new clients, ensuring a smooth transition to our dental practice management software, and provide comprehensive training sessions to clients, both remotely and on-site when necessary, to ensure they fully understand the features and functionalities of our software.
- Act as the voice of the customer within the company, advocating for client needs and feedback to relevant internal teams, including product development and support, and collaborate with sales teams to identify opportunities for upselling or cross-selling additional products or services to existing clients based on their evolving needs.
- Facilitate the onboarding of new practices, as needed, to acclimate those practices for success in using the CareStackTM software product, and serve as a key leader for onboarding meetings and checklist management.
- Facilitate and host monthly Practice Roundup and/or Interim calls, where opportunities are present, by showcasing the preferred method of DATA - OBSERVATIONS - RECOMMENDATIONS to their respective clients, and collate data, as needed, identifying opportunities for improvement, and make recommendations for improvement to enhance the client's success.
- Serve as an advisor on transitioning processes or process recommendations from clients to transactional teams, wherever necessary, and track all customer escalations and present those to respective teams to bring closure to those cases, and review and audit customer escalations to identify an opportunity to prevent future escalations of the same or similar variety.
- Proctor and enable transactional teams to answer usual customer questions, wherever possible, and work collaboratively on processes, where transactional teams need assistance to close incidents and specific issues, ensuring completeness and quality as outcomes, and ensure customer success by driving growth and preventing churn, and proactively engage with customers to ensure customer satisfaction, and initiate onboarding, where required, internal and partner offerings, and initiate training, executed by application team and 3rd party partner, and share knowledge and best practices, and collaborate with Expert Level support team, and identify retention risks and up-sell opportunities, with the input of offering-specific usage patterns and digital behavior, and ensure efficient renewal process, where required, align with the appropriate stakeholders, and give insights to define and develop customer roadmaps.

  • PMS Solution Expert

    4 weeks ago

    City of Westminster, Greater London, United Kingdom Straumann Group Full time

    Job DescriptionWe are seeking a highly skilled PMS Solution Expert to join our team at Straumann Group. As a key member of our EMEA DSO Team, you will be responsible for enhancing the service experience for our clients by providing guidance on how to best utilize the CareStackTM software program.Your ProfileTo be successful in this role, you will need to...

  • PMS Solution Expert

    4 weeks ago

    City of Westminster, Greater London, United Kingdom Straumann Group Full time

    Job DescriptionAt Straumann Group, we are seeking a highly skilled PMS Solution Expert to join our team. As a key member of our EMEA DSO Team, you will play a crucial role in enhancing the service experience for our clients by providing guidance on how to best utilize the CareStackTM software program.Your ProfileWe are looking for a candidate with a deep...

  • Experienced Fabrication Professional Wanted

    4 days ago

    City of Westminster, Greater London, United Kingdom CBW Staffing Solutions Full time

    Senior Fabric Engineer Position at CBW Staffing SolutionsWe are recruiting a Senior Fabric Engineer to join our team based in Westminster, London. The successful candidate will be responsible for maintaining and updating the fabric of commercial buildings across our portfolio.About the RoleThe Senior Fabric Engineer will have a strong understanding of...

  • Fabric Maintenance Specialist

    1 day ago

    City of Westminster, Greater London, United Kingdom CBW Staffing Solutions Full time

    Job SummaryWe are seeking a skilled Fabric Maintenance Specialist to join our team at CBW Staffing Solutions.About the RoleThis is an exciting opportunity to work with a leading FM service provider in Westminster, London. As a Fabric Maintenance Specialist, you will be responsible for maintaining and repairing various aspects of commercial building fabric,...

  • Fabric Engineer Position for Commercial Building Maintenance

    3 weeks ago

    City of Westminster, Greater London, United Kingdom CBW Staffing Solutions Full time

    Job Title: Senior Fabric EngineerJob Description:Job Summary: We are seeking a skilled Senior Fabric Engineer to join our team at CBW Staffing Solutions. The ideal candidate will have strong knowledge of commercial building maintenance and a keen eye for detail.Key Responsibilities:Carry out maintenance tasks including painting and decorating, basic...

  • Pension Administration Expert

    6 days ago

    City of Westminster, Greater London, United Kingdom Church of England Full time

    The Church of England is seeking a highly skilled Pension Administration Expert to join their team. This role will play a crucial part in the administration of pension schemes, ensuring that members receive accurate and timely information.Key ResponsibilitiesSupervise and review the work of junior staff, providing guidance and support where needed.Deal with...

  • Expert Contract Solicitor

    2 weeks ago

    City of Westminster, Greater London, United Kingdom Hampshire County Council Full time

    Role OverviewWe are seeking an experienced solicitor or barrister to join our Contracts & Procurement Team as a Public Procurement Specialist. The ideal candidate will have a strong understanding of local government law and significant expertise in public procurement and contract law.In this role, you will provide expert legal advice and guidance to deliver...

  • Cloud Reinsurance Solutions Expert

    4 weeks ago

    City of London, Greater London, United Kingdom Michael James Associates Full time

    About the Role:We are seeking an experienced Solutions Architect to join our client, a leading London market Reinsurance company, on a permanent basis.The ideal candidate will have a background in insurance applications and experience working on large-scale architecture programmes of work.Key Responsibilities:Develop cloud data integration...

  • Executive Chef

    1 month ago

    City of London, Greater London, United Kingdom Appetite 4 Recruitment Full time

    Culinary Expert for High-Profile EventsA prestigious events and conference center in the heart of the city is seeking a dedicated Culinary Expert to join their team. With multiple vacancies available, this is an exciting opportunity to be part of a well-designed venue that delivers a variety of high-profile events.About the Venue:Purposefully designed spaces...

  • Software Development Expert

    4 weeks ago

    City of Westminster, Greater London, United Kingdom beBee Professionals Full time £45,000 - £65,000

    We are seeking a skilled Software Engineer to contribute to the development of innovative software solutions at beBee Professionals in the UK. Key responsibilities include designing, developing, and testing software applications, collaborating with cross-functional teams, and performing unit testing and debugging.Requirements:Bachelor's degree in Computer...

  • Microsoft Dynamics Expert

    4 weeks ago

    City of London, Greater London, United Kingdom E Next Full time

    We're E.ON Next, a tech-driven innovator transforming the energy industry. As a Microsoft Dynamics Expert, you'll play a key role in shaping our UK Digital Technology team's strategy for Microsoft Dynamics.Key Responsibilities:Technical Ownership: You'll lead the technical direction and strategy for Microsoft Dynamics, ensuring alignment with our broader...

  • Microsoft Dynamics Expert

    4 weeks ago

    City of London, Greater London, United Kingdom E Next Full time

    We're shaping the future of energy at E.ON Next, and we're looking for a Microsoft Dynamics Expert to help us drive efficiency and innovation across our business.Key Responsibilities:Technical Ownership: You'll play a major role in the technical direction and strategy for Microsoft Dynamics within E.ON Next, ensuring alignment with our broader technology...

  • Data Governance Expert

    1 day ago

    City of London, Greater London, United Kingdom JSS Transform Full time

    Data Quality and Governance SolutionsWe are partnering with a well-regarded insurance firm to find a skilled Data Governance expert with strong experience in data management tools.This role involves driving the implementation and optimization of data quality and governance solutions, ensuring seamless integration and value delivery across business units and...

  • Account Coordinator

    1 month ago

    City of Westminster, Greater London, United Kingdom Collabera Full time

    About Collabera:As a leading IT services and solutions company, Collabera is committed to delivering exceptional results for its clients. Our team of experts provides value-added onsite, offsite, and offshore technology services and solutions to premier corporations.We have been recognized for our excellence and maturity, and have received numerous accolades...

  • Senior Solicitor

    4 weeks ago

    City of Westminster, Greater London, United Kingdom Hampshire County Council Full time

    The RoleWe are seeking an experienced Solicitor or Barrister to join our Contracts and Procurement Team as a Senior Solicitor. The successful candidate will provide expert legal advice and guidance to deliver the council's objectives and priorities.As a key member of the team, you will act independently on cases involving all contracts and procurement...

  • Commercial Risk Expert

    11 hours ago

    City of London, Greater London, United Kingdom Marcus Donald People Full time

    Commercial Risk Expert Job SummaryWe are seeking a highly skilled Commercial Risk Expert to join our team at Marcus Donald People. The successful candidate will be responsible for managing commercial risk and developing strategies to mitigate potential risks.Key Responsibilities:Understanding the CTRM project scope, schedule, deliverables; and working...

  • Senior Solicitor

    1 month ago

    City of Westminster, Greater London, United Kingdom ENGINEERINGUK Full time

    About the Role:As a Solicitor within the Contracts & Procurement Team, you will provide expert legal advice and guidance to deliver the council's objectives and priorities. You'll act independently on cases involving all contracts and procurement matters as well as public and local government. Your Key Responsibilities:Monitor changes in the law and ensure...

  • Financial Relationship Banker

    1 month ago

    City of Westminster, Greater London, United Kingdom Bank of America Full time

    Relationship Banker - Maryland West MarketJob Description:At Bank of America, we strive to make a positive impact on our clients' financial lives. As a Relationship Banker, you will play a key role in building strong relationships with clients to meet their financial needs.Key Responsibilities:Execute the bank's risk culture and strive for operational...

  • Senior Solicitor

    2 weeks ago

    City of Westminster, Greater London, United Kingdom ENGINEERINGUK Full time

    About EngineeringUK:We're a leading organization driving innovation and excellence in engineering. Our team is dedicated to shaping the future of engineering, and we're looking for a talented Solicitor to join our Contracts & Procurement Team.The Role:As a Solicitor within our Contracts & Procurement Team, you'll provide expert legal advice and guidance to...

  • Critical Care Nurse

    1 month ago

    City of Westminster, Greater London, United Kingdom Epic Travel Staffing Full time

    Epic Travel Staffing: A Leader in ICU/CCU Travel NursingWe are seeking a skilled ICU/CCU travel nurse to join our team for a 13-week assignment. As a critical care nurse, you will provide high-quality patient care in a fast-paced ICU/CCU environment.Key Responsibilities:Provide direct patient care to critically ill patients in the ICU/CCUCollaborate with the...