Electronically Connect the Dots: Trading Support Specialist

1 month ago


London, Greater London, United Kingdom Itarle Full time
About Us

We are Itarle, a forward-thinking company that provides innovative solutions for the electronic trading industry.

Salary

The salary for this role is estimated to be around £45,000 - £55,000 per annum, depending on experience.

Job Description

This is an exciting opportunity to join our team as a Trading Support Specialist and contribute to our mission of delivering exceptional customer service to our clients.

Key Responsibilities
  • Provide real-time support to sell-side clients, including answering questions about algorithm behavior and performance, covering both European and US hours.
  • Troubleshoot FIX and connectivity problems to ensure seamless trading experiences.
  • Evaluate and communicate the performance of algorithms to clients, identifying new opportunities for growth.
  • Communicate client feedback to the product team to inform the development and improvement of our products.
Required Skills and Qualifications

To succeed in this role, you will need:

  • 1-3 years' experience in electronic trading coverage or support, including knowledge of algorithmic trading and transaction cost analysis (TCA).
  • A passion for electronic trading and a willingness to develop a deep understanding of the marketplace and our products.
  • Excellent communication and interpersonal skills to build strong relationships with clients and team members.
  • Knowledge of FIX protocol and UNIX scripting.
  • Fluent written and spoken English, with proficiency in one other EU language a plus.
Benefits

As a member of our team, you can expect:

  • Financial support for postgraduate education.
  • Opportunities to travel and work abroad at our global offices.
  • A dynamic and supportive work environment with regular team-building activities.


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