Pre Trade Support Specialist

3 weeks ago


London, Greater London, United Kingdom Delta Capita Full time

About the Role:

Delta Capita is seeking an experienced Pre Trade Support Specialist to join our Client Lifecycle Management (CLM) team.

Key Responsibilities:

  1. Coordinate front-to-back client onboarding journey, ensuring timely completion of KYC and regulatory due diligence, and account setup with third parties.
  2. Input data attributes into internal systems, including SSIs, Markets, Portfolio Managers, and Regulatory fields for trading and electronic trading systems.
  3. Ensure business requirements are fulfilled within strict timeframes.
  4. Project manage onboarding and migration for large mandates and Fund portfolios, involving multi-tiered steps, including gathering client specifications, setting up data and requirements, business readiness testing, and production go-live.
  5. Connect to third parties, including SWIFT connectivity, custodians, external managers, and accounting agents.
  6. Liaise with internal departments to resolve related bottlenecks.
  7. Liaise with Sales representatives, clients, brokers, and custodians to direct and resolve client and stakeholder queries in a timely manner.
  8. Deal with escalations and issues from Sales and clients, providing solutions and guidance.
  9. Proactively engage with key stakeholders to advise on issue resolution, client reporting, capacity, and associated risks.
  10. Identify opportunities for improvements to streamline operational processes and optimize the client journey.
  11. Assist in defining procedures, processes, standards, and best practices to ensure efficiency and continuous improvement of the service.
  12. Produce key MI reporting internally and externally to track, monitor, and provide metrics to stakeholders.


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