IT Service Management Coordinator Role

1 week ago


Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

Skipton Building Society is seeking a highly skilled IT Service Management Coordinator to join its dynamic IT function. This role will be responsible for overseeing the day-to-day operations of IT service management processes, ensuring that IT services are delivered efficiently and effectively.

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This position requires a strong understanding of ITSM frameworks and best practices, excellent problem-solving and analytical skills, effective communication and interpersonal skills, ability to manage multiple tasks and priorities in a fast-paced environment, strong organizational skills and attention to detail, proficiency in ITSM tools and software, customer-focused with a commitment to providing high-quality service, and ability to work collaboratively in a team environment.

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As an ITSM Service Coordinator, you will work closely with various IT teams, stakeholders, and colleagues to manage and improve IT service delivery, handle incidents, manage problems, review and approve Changes and maintain service level agreements (SLAs). You will be responsible for coordinating and managing IT service delivery, monitoring and managing service requests, incidents, problems, and changes through their lifecycle, ensuring timely resolution of incidents and service requests, meeting or exceeding SLAs.

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The salary for this position is estimated to be around £28,553 per annum, which is a competitive offer considering the company's size and industry. Skipton Building Society offers a range of benefits to its employees, including annual discretionary bonus scheme, 25 days standard annual leave plus bank holidays, holiday trading scheme, matching employer pension contribution, colleague mortgage, salary sacrifices scheme, commitment to training and development, private medical insurance, and three paid volunteering days per annum.



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