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Reconciliation Specialist

1 month ago

London, Greater London, United Kingdom Kroo Bank Ltd Full time
About the Role

We are seeking a highly skilled Reconciliation Specialist to join our team at Kroo Bank Ltd. As a key member of our Finance and Operations teams, you will play a crucial role in ensuring the accuracy and integrity of our financial operations.

Key Responsibilities
  • Manage payment reconciliations, investigate discrepancies, and collaborate with internal and external stakeholders to drive improvements and maintain operational accuracy.
  • Balance cash books, general ledgers, and bank accounts on a daily basis, ensuring all transactions are accurately recorded and reconciled.
  • Reconcile card transaction reports daily, working with relevant Visa files to ensure proper tracking and settlement of all transactions.
  • Identify and resolve unreconciled entries by conducting root cause investigations, ensuring any discrepancies are promptly addressed.
  • Track chargebacks and manage untraceable claims receipts, ensuring timely resolution and follow-up.
  • Proactively identify opportunities to improve reconciliation processes and implement solutions to enhance efficiency and accuracy.
  • Build and maintain effective relationships with internal Finance teams and external partners, ensuring open communication and seamless operational execution.
  • Deliver high standards of customer service by responding swiftly to requests and inquiries, providing clear and accurate information to external clients.
  • Attend regular team meetings, contributing to discussions on process improvements and participating in the implementation of solutions in problem areas.
  • Support the development of automated reconciliation processes, leveraging tools and technologies to streamline operations and reduce manual effort.
Requirements
  • Proven experience in payment reconciliation within a banking or financial services environment, with specific knowledge of working with VISA transaction files.
  • Experience balancing cash books, general ledgers, and performing bank reconciliations on a daily basis.
  • Strong analytical skills with the ability to investigate and resolve discrepancies effectively.
  • Ability to work in a fast-paced startup environment and independently take ownership of your role, driving continuous improvements.
  • Experience monitoring chargebacks and managing claims receipts is preferred.
  • Strong communication skills with the ability to build relationships across teams and with external stakeholders.
  • Proactive problem solver with a focus on process improvement and operational efficiency.
  • Familiarity with automation tools or experience with systems that support process automation is a plus.
What We Offer
  • Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
  • Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
  • Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
  • Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
  • Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
  • Learning and development: After 1 year of service, you'll have access to £500 from the Kroo Learning Fund to invest in your career development.
  • Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
  • Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
  • Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
  • Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
  • Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
  • You get full healthcare for you and your nuclear family via Vitality.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please submit your application directly through the advertised platform. We look forward to hearing from you