OTC Billing and Compliance Specialist

5 days ago


Birmingham, Birmingham, United Kingdom Johnson Controls Full time
About the Role

We are seeking an OTC Billing and Compliance Specialist to join our team at Johnson Controls.

Job Description

Key Responsibilities:

  • Conduct regular order acceptance audits to identify areas for improvement and provide feedback to enhance first pass yield.
  • Maintain daily customer master file audits and weekly re-sales audits, ensuring accuracy and reducing errors.
  • Reconcile customer applications for payment in line with their requirements.
  • Test changes to our ERP system related to order acceptance and billing.
  • Analyze and optimize order acceptance and billing processes to increase efficiency and effectiveness.
  • Manage the Docket of Hold and Decision to Bill updates, including updating customer-specific special instructions.
  • Distribute reports on order acceptance and billing, including credits to be keyed, BIA, Dockets, and more.
  • Review the RIF Tolerance Report weekly and investigate any positive or negative tolerances to correct billing activity.
  • Create, manage, and update customer playbooks for billing requirements.
  • Maintain Customer Allocation reporting.
  • Maintain customer registers for e-billing requirements, increasing volumes for efficient processing.
  • E nsure compliance with monitored systems by reviewing CMR and resolving liability issues.
  • Process invoicing for specific accounts bound by contract not to be offshored.
Person Specification

Requirements:

  • Proficient in various ERP systems.
  • Strong analytical skills regarding data and reporting.
  • Ability to work effectively in teams and meet deadlines.
  • An organized and methodical approach to tasks.
  • A positive attitude, looking for opportunities to achieve.
Experience

Preferred Qualifications:

  • 2-3 years' experience in OTC processing or accounts environments.
  • Experience working with complex customer billing requirements.
  • Organizational understanding and business awareness.
  • Experience in a busy environment with critical deadlines.
What We Offer

We offer a competitive salary of $65,000 - $80,000 per annum, commensurate with experience. #LI-DD1



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