Reception Team Lead

1 day ago


Westminster Abbey, United Kingdom St James Hotel and Club Full time
About Us: St James Hotel and Club is a leading hospitality provider with a reputation for delivering exceptional guest experiences. Our team is dedicated to providing top-notch service and creating memorable moments for our guests.

Job Description: As a Hotel Service Manager, you will be responsible for overseeing the daily operations of the Reception Team. This includes supervising, coordinating, and training the team to ensure that all guests receive high-quality, personalized service consistent with our standards.

Responsibilities:
  • Supervising and coordinating the Reception Team to ensure seamless guest check-in and check-out processes
  • Training the team on our policies and procedures to ensure consistency and quality
  • Communicating with guests and resolving any issues or complaints in a timely and professional manner


Requirements:
  • At least one year of experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks


Benefits:
  • A competitive salary range of £25,000 - £35,000 per annum
  • The opportunity to work in a dynamic and fast-paced environment
  • A comprehensive benefits package, including paid time off and access to training and development opportunities

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