Financial Services Career Accelerator

4 weeks ago


Cardiff, Cardiff, United Kingdom Secure Trust Bank Ltd Full time
Customer Focused Role at Secure Trust Bank Ltd

At Secure Trust Bank Ltd, we are seeking customer focused individuals to excel in our customer contact team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential.

What We Offer
We are looking for individuals who wish to grow their career in financial services, this is a customer contact role with potential and multiple specialist career paths within the business and development plans to help you achieve your career aspirations. We offer;

• Competitive salary starting at £22,000 plus annual bonus
• Favourable working hours (35 per week)
• Hybrid working
• Life assurance
• Matched pension contributions
• A wellbeing hour to spend doing whatever makes you happy
• 25 days annual leave plus bank holidays and your birthday off, on us
• A wide range of flexible benefits from Cycle2Work to private healthcare
• Paid volunteering days and matched charity fundraising
• Free parking

What You Will Do
Our Collections Advisors work closely with customers who are in early arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable. They do this by taking the time to understand the customer's individual situation, showing empathy and respect, and providing fair outcomes and positive experiences all times. We pride ourselves on our fair and ethical approach and helping each and every customer on their road to financial recovery, so if you are a customer focused individual, who enjoys talking to people and would like to make a real difference to the customers you interact with, then we are keen to hear from you.

Requirements
We are looking for experienced Collections Advisors who excel at listening, can explain things clearly and have an empathetic approach, tailoring each call to the individual customer's needs. You will have the confidence to take ownership, using your knowledge and experience to ensure that every single customer you speak to will put the phone down feeling valued. We value behaviours over direct experience therefore if you can demonstrate a flair for customer communications, empathy and excellent listening skills then you could be just what we need.

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