Desktop Support Specialist

3 weeks ago


Leeds, Leeds, United Kingdom Jet2 Full time
Job Title: Desktop Support Specialist

Job Summary:

We are seeking a skilled Desktop Support Specialist to join our team at Jet2.com and Jet2holidays. As a Desktop Support Specialist, you will be responsible for providing technical support to our technology-enabled workforce.

Key Responsibilities:

- Provide technical support to our user community via phone, email, and self-service channels.
- Quickly and effectively perform known, first-time fixes.
- Liaise with other technical resolver teams and escalate any ongoing issues appropriately and professionally.
- Share knowledge of technical fixes with colleagues and other teams.

Requirements:

- Good understanding of Windows, Active Directory, Office 365, VPN, networking, and incident management skills.
- Previous experience in publishing knowledge articles.
- Experience using Servicenow is preferable.

About Us:

At Jet2.com and Jet2holidays, we're working together to deliver an amazing journey. We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people.

What We Offer:

- Colleague discounts on Jet2holidays and Jet2.com flights.
- Generous Discretionary Profit Share Scheme.
- Home based night shifts.

How to Apply:

If you're a motivated and skilled individual looking for a new challenge, please apply today and let your career take flight.

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