FM Helpdesk Manager

3 weeks ago


Chelmsford, Essex, United Kingdom AEJ Management Full time

AEJ Management Ltd is a company that provides comprehensive facilities management services.

We are seeking an experienced FM Helpdesk Manager to cover a maternity leave period. In this role, you will oversee the HelpDesk function, ensuring efficient management of the ticketing system, scheduling of maintenance and landscaping tasks, and providing timely client updates.

  • Key Responsibilities:
  • Helpdesk and Ticketing Management: Act as the first point of contact for clients, ensuring all reactive and planned works are dealt with efficiently within agreed SLAs.
  • Scheduling and Coordination: Coordinate the scheduling of the landscaping team, ensuring diaries are up to date.
  • Client Communication and Reporting: Provide regular updates to clients on job status, ensuring any changes or delays are communicated promptly.

Requirements:

  • Experience working in a service delivery or facilities management environment is desirable.
  • Strong organisational skills and the ability to manage multiple tasks efficiently.
  • Excellent communication skills, both written and verbal, with a customer-focused approach.

How you will succeed:

  • Effectively manage workload in a fast-paced environment.
  • Deliver high-quality work within deadlines to meet business needs.
  • Work collaboratively with colleagues and clients to ensure smooth operations.

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