Service Excellence Director
3 days ago
A rewarding role has become available for a skilled Hospitality Manager to work in an esteemed care home located in the Thetford, Norfolk area. You will be working for one of the UK's leading health care providers.
Key Responsibilities:- To develop a service experience that aligns with our family values and vision, focusing on compassion, empathy, and transparency in our service delivery.
- To foster a positive working environment for all staff, promoting teamwork, continuous improvement, and high-quality service.
- To ensure residents receive an exceptional experience, meeting and exceeding their needs and expectations.
- Manage food service operations, working closely with the executive chef, including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner.
- Develop and maintain a robust activities program tailored to residents' interests and needs, promoting health and wellness.
- Maintain and manage best first impression experience.
- Ensure housekeeping functions are effective, efficient, and meet high standards of cleanliness and hygiene throughout the facility.
- Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service.
- Strong communication skills, both verbal and written, with the ability to communicate effectively with various stakeholders.
- Understanding of first impressions principles and ability to ensure guests have a positive experience from arrival.
- Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as understanding nutrition and dietary requirements.
- Understanding of older people's needs and interests, and ability to develop engaging activities promoting health and wellness.
- Understanding of housekeeping principles, including cleaning, hygiene, and infection control.
- Ability to manage costs effectively while delivering high-quality service.
- Competitive salary: £30,000 per annum.
- Permanent full-time role, 40 hours per week, Monday to Friday, 9am-5pm.
- Opportunities for career progression and professional development.
- Cost of DBS covered by employer.
- Living Wage Employer.
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