Store Supervisor
2 weeks ago
The Supervisor role at Ted Baker is a key position that supports the management team in achieving excellence. As a Supervisor, you will be responsible for managing the visual presentation of the store, demonstrating commercial awareness, and enhancing performance. You will also support the smooth running of the location by using initiative and working unsupervised, and be a proactive ambassador of Ted Baker.
Main Responsibilities
People
• Build strong relationships with the team, ensuring excellent team participation and working with integrity and respect for others.
• Display personal motivation to inspire the team and be proactive in the use and delivery of effective training and incentives.
• Instruct others and adapt to differing people and situations, demonstrating good time management and completing all tasks correctly and efficiently following company policies and procedures.
Product
• Stay up to date on current product and be proficient in product details such as Called, Colour, Composition, Cost, Care, and Cut (The 6 C's).
• Demonstrate comprehensive location product knowledge, including best sellers, underperforming categories, depth of key lines, stories, stock levels, and customer profiles.
• Promote and implement merchandising standards, replenishment procedures, and housekeeping standards to ensure Ted Baker is represented at the highest level.
• Plan and complete all specific VM, merchandise, and retail directives in a timely manner, delivering effective product placement throughout Ted's retail floors and communicating your strategy and monitoring and responding to the results.
Commercial
• Ensure the team demonstrates GOTFAT with enthusiasm and consistency both online and offline, understanding the impact of actions on the customer experience and sales.
• Display an excellent understanding of customer profiles and use of both online and offline sales techniques to build loyal customer relationships and promote clientele opportunities.
• Consistently display an in-depth knowledge and interpretation of location figures to support the achievement of targets and KPI's.
• Drive the team to achieve the location's performance targets, using all available tools to ensure the presentation of product is commercially considered and maximises sales potential.
• Drive awareness of brand promotions, marketing activity, and campaigns to the team and customers, ensuring the teams effectively capture customer data at PoS – where relevant – and understand how this actively informs customer relationship management.
• Build and maintain a strong commercial awareness of our competitors and local markets, communicating findings to the management team.
• Keep yourself and team up to date, and take an active interest in engaging with Ted's social media activity.
• A strong digital focus with the ability to embrace and drive new initiatives, helping to support new ways of selling and brand profile enhancements.
Operations
• In the absence of the Location Manager or Deputy Manager, be confident in delivering all daily Operations.
• Adhere to and support all Company health and safety procedures, using equipment properly and reporting any potentially unsafe conditions.
• Adhere to and follow up on all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to a member of management.
• Be competent in supporting and being responsible for cash handling and banking procedures.
• Support the management team in ensuring all other communications and directives are followed up.
Benefits
At Ted Baker, we offer a range of benefits so you can enjoy wearing Ted, look after your health, and share in the success of your store location. We'll provide you with access to our generous KitTED benefit from day 1, which gives you 75% off Ted kit so you can look great from the start, Ted to Toe. Once you have completed your settling in period, we'll also give you £500 of free Ted kit per season and a generous 40% off Ted for your friends and family. We have a generous bonus scheme which rewards the whole store team monthly for the achievement of sales targets, which pays up to 15% of monthly salary.
Our Values
At Ted Baker, we have the freedom to be our 'best self', being true to ourselves and others. We try to do the right thing: for each other, our communities, our planet, and for Ted. We are hungry to explore, innovate, and think differently. We have the confidence to be brave, have fun, and discover the unexpected. We embrace and respect individuality and celebrate difference and diversity. Ted Baker is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.
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