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Front Office Receptionist

2 months ago

Edinburgh, Edinburgh, United Kingdom Kimpton Hotels & Restaurants Full time
About the Role

We are seeking a highly motivated and authentic Front Office Receptionist to join our team at Kimpton Charlotte Square Hotel. As a key member of our front office team, you will be responsible for providing exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities
  • Check-in and check-out guests, ensuring a seamless and personalized experience
  • Handle guest queries and complaints in a professional and courteous manner
  • Welcome guests to the city and provide them with information about local attractions and amenities
  • Interact with guests to encourage them to join our loyalty program
  • Be a key part of our guests' overall stay, providing special experiences and recognizing our loyal IHG One Rewards members
Requirements
  • Availability to work 24 hours per week across a variety of shifts, including weekends and bank holidays
  • Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial
  • Confident working on Hotel systems, experience working with Opera specifically is a big plus
  • Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection
  • A warm and authentic personality, with a can-do attitude and commitment to service
  • Overall, you will be willing to work within our team to embrace our service and delight our guests
What We Offer
  • Financial security per hour (24,960.00 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay Plus Tronc paid monthly if in eligible role
  • Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
  • Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal
  • Wellbeing - generous maternity/paternity pay and subsidised childcare support, employee assistance programme available 24/7 and access to mental health first-aiders
  • Hotel specific benefits - complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property
Why Join Us?

We are a company that values individuality and encourages our colleagues to be themselves. We believe in providing our guests with heartfelt human connections and creating memorable experiences for them. If you are someone who is passionate about delivering exceptional customer service and creating personalized experiences for our guests, we would love to hear from you.