Program Administration Lead

6 days ago


Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time

Job Summary

The Program Administration Lead will play a vital role in overseeing the day-to-day operations of the scholarship program. This position will be responsible for managing program staff, developing and implementing strategic plans, and ensuring high-quality customer service for CSFP families.

Key Responsibilities

  • Manage program staff, providing training and guidance to ensure excellent customer service delivery.
  • Develop and implement strategic plans to improve program efficiency and effectiveness.
  • Lead the development of the annual scholarship program calendar, ensuring timely registration and Scholarship Verification Report deadlines.
  • Collaborate with IMS to determine new special cohort IMS award winners annually and oversee renewal of IMS scholarship recipients.
  • Oversee all aspects of CSFP's Camp Connection Program and COPS Scholarship Program.

Requirements

  1. A minimum of 3 years of experience in a fast-paced customer care related role, preferably in a non-profit or youth-focused organization.
  2. Strong analytical, process management, and communication skills to drive collaboration and process improvement across departments.
  3. Ability to prioritize work on multiple projects, manage multiple deadlines, and maintain accurate records.

Benefits and Compensation

This is a full-time exempt position, generally 9 a.m. to 5 p.m. and may include evening and weekend work. The estimated annual salary for this position is $80,000 - $105,000, depending on experience and qualifications. Benefits include:

  • 100% employer-paid health, dental, and vision coverage.
  • Employer-paid life insurance.
  • A generous paid annual leave policy, including three weeks of vacation, one week of sick leave, three personal days, one floating holiday, 10 paid holidays, and a company-wide winter break at the end of December.
  • Early dismissal on Fridays during the summer.
  • Scholarship for up to three children enrolled in K-8 CSFP partner school.

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