Strategic Program Associate
7 days ago
The Program Manager will oversee Compass programs, ensuring they meet enrollment and graduation targets. This role will also create and maintain a smooth client experience from orientation to graduation. The Program Manager will be responsible for ensuring Compass compliance with all FSS Program policy and procedures and overseeing all reporting requirements and deliverables.
- Ensure Compass programs are meeting enrollment and graduation targets
- Create and maintain a smooth client experience from orientation to graduation
- Ensure Compass is in compliance with all FSS Program policy and procedures
- Oversee all reporting requirements and deliverables
The Program Manager will manage Compass' programs, including:
- Meeting regularly with the Director of Programs and other leadership team members to provide program updates, elevate and solve problems or risks to the program, and strategize on program goals
- Identifying opportunities to innovate and iterate to continuously improve on processes, procedures, and policies
- Lead training and professional development across financial coaching teams to ensure colleagues understand program policies and procedures
- Work collaboratively with colleagues to troubleshoot and resolve client program challenges as they arise
The Program Manager will cultivate relationships with housing and/or community partners, meet regularly with partner organizations, establish trust, and maintain open lines of communication. They will also proactively address issues collaboratively with program partners.
- Cultivate relationships with housing and/or community partners
- Meet regularly with partner organizations to ensure goals are set and measured regularly
- Establish trust, maintain open lines of communication, and manage processes for accessing client data and information
- Proactively address issues collaboratively with program partners
We seek candidates with previous experience in and a passion for managing programs or complex projects. The ideal candidate will have a commitment to the mission and values of the organization, experience leading or implementing a program or complex project, and a passion for ensuring all the "trains" are running on time. The candidate should also have the ability to build strong and trusting relationships with both partners and colleagues and be dedicated to working across teams and perspectives towards shared goals and outcomes.
- Commitment to the mission and values of the organization
- Experience leading or implementing a program or complex project
- Passion for ensuring all the "trains" are running on time
- Ability to build strong and trusting relationships with both partners and colleagues
- Dedication to working across teams and perspectives towards shared goals and outcomes
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