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Operational Resiliency Consultant

2 months ago

London, Greater London, United Kingdom Northern Trust Corporation Full time
About Northern Trust Corporation

Northern Trust Corporation is a leading global financial institution with a rich history dating back to 1889. As a Fortune 500 company, we have established ourselves as a trusted partner for individuals, families, and institutions seeking innovative financial services and guidance.

Role Overview

We are seeking a highly skilled Operational Resiliency Consultant to join our global team. As a key member of our Incident Management team, you will play a critical role in managing incidents, providing guidance to colleagues, and solving complex issues. This is an exciting opportunity to work in a dynamic environment where you will have the chance to lead projects, work independently, and drive execution.

Main Responsibilities

  1. Manage and triage incident command centers in collaboration with Technology to respond and recover from operational and/or technology-related incidents.

  2. Collaborate with Global Services and Corporate and Institutional Services teams to provide threat and vulnerability monitoring from our technology platforms and market infrastructures.

  3. Support the development and update of incident communication templates to provide stakeholder updates on real and/or potential business-impacting events.

  4. Support post-incident assessments, documenting results, and tracking follow-up deliverables, including analysis, root cause, and immediate remediation.

  5. Provide Incident Management stakeholder training as needed.

  6. Support coordination between Global Services and Corporate and Institutional Services teams and the Corporate Risk Incident Response Teams, including coordination of stakeholder actions and reporting statuses for significant incidents.

  7. Work with the team to ensure operational, productivity, and volatility metrics are in place to manage Business Reporting/Escalation of Incidents to Senior Management and Resiliency Office.

  8. Represent C&IS and GS in LIRT, BIRT, and CIRT as necessary.

  9. Support the resolution of highly complex or unusual business problems using advanced critical thinking.

Requirements

  1. Several years of related experience in Business Continuity, Disaster Recovery, Incident Management, Risk, or Controls.

  2. Knowledge of crisis management, disaster, and business recovery and continuity management.

  3. Understanding of risk management practices, including cyber security, and their application in Financial Services organizations, including the impact of regulation on operational resiliency matters.

  4. Experience supporting the implementation of projects and working with cross-functional teams.

  5. Working knowledge of technologies relevant to responsibilities.

  6. Strong understanding of data analytics and related tools, including Power BI.

  7. Strong collaboration, communication, and presentation skills.

  8. Ability to drive execution.

  9. Applies knowledge of key business drivers and factors that maximize department performance.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture in an organization where financial strength and stability are assets that empower us to explore new ideas. We encourage movement within the organization, and our senior leaders are accessible. You can take pride in working for a company committed to assisting the communities we serve. Join a workplace with a greater purpose and apply today.