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Business Solutions Support Specialist
2 months ago
As a key member of the Business Solutions and Services team, you will play a vital role in supporting the Director and team in driving the growth and development of our Business Solutions team. Your primary responsibility will be to ensure seamless engagement between Business Solutions and Account Managers, while maintaining the day-to-day activities of the team.
Key Responsibilities:- Oversee the engagement and triage of the Business Solutions service desk, ensuring timely and effective resolution of customer queries.
- Maintain a comprehensive understanding of key solution areas, staying up-to-date with the latest developments and trends.
- Support the general management and processing of Bechtle's annuity platform, ensuring accurate and timely invoicing.
- Collaborate with the Marketing team to develop and maintain internal and external documentation for Business Solutions.
- Run regular reports across all solution pillars, providing valuable insights to inform business decisions.
- Build and maintain strong relationships with Finance and Business Solutions & Services teams, ensuring a seamless collaboration between billing and service.
- Manage the Loyalty Scheme usage, ensuring customer information is up-to-date and accurate.
- Oversee the renewals inbox, sharing upcoming renewals with the sales teams and ensuring timely communication.
- Provide weekly solution updates to the sales teams, keeping them informed of the latest developments.
- Collate solution deals weekly for Friday afternoon bell ringing and monthly for star award.
- Manage day-to-day enquiries in the upcoming acquisition integration.
- Plan and coordinate quarterly social events.
- Strong organisational and administrative skills, with excellent problem-solving abilities.
- Ability to adapt to new situations and build successful relationships with colleagues, customers, and vendors.
- Ambitious self-starter with a thirst for learning and knowledge.
- Able to work independently and collaboratively, being proactive, enthusiastic, persistent, conscientious, confident, and a team player.
- Hybrid working arrangement (3 days in-office, up to 2 days remote if required, after a 3-month probation period).
- Competitive starting salary.
- Location: Close to the M4, with a modern and up-to-date living space and ample parking.
- Culture: Social events, supportive, fun, hardworking.
- Top-of-the-range technology in the office and for home working (laptops, screens, latest iPhone, etc).
- Subsidised healthcare/medical benefits.
- Annual leave: 25-30 days plus BH's, with optional 2 weeks unpaid.
- Good knowledge of Microsoft Excel and working with numbers.