Field Service Operations Coordinator
7 days ago
We are seeking a highly skilled Field Service Operations Coordinator to join our team at Dover Corporation.
About the Role:
- Coordinate field service operations to optimize resource efficiency, availability, and customer responsiveness.
- Create and manage service orders, allocate resources, and maintain planning boards in SAP Field Service Management.
- Determine service stock availability, process installations, repairs, and preventive maintenance jobs.
- Prepare and send quotations for services to customers.
Responsibilities:
- Manage daily service order creation, allocation, and scheduling.
- Maintain accurate and up-to-date planning boards for field service technicians.
- Process requests for installations and repairs, ensuring timely completion.
- Collaborate with customers to resolve issues and provide excellent service.
- Perform duties related to invoice collection and payment processing.
Requirements:
- 1-2 years of experience in a similar role, preferably in a fast-paced environment.
- Proven track record of administrative tasks and problem-solving skills.
- Familiarity with SAP ECC and SAP FSM, with ability to learn new systems quickly.
- Strong communication and interpersonal skills, with ability to work independently.
- Proficient in MS Office, particularly Excel and Outlook.
Compensation:
The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and qualifications.
Company Culture:
- We value a collaborative and dynamic work environment, where employees feel empowered to make a difference.
- We prioritize high ethical standards, openness, and trust among team members.
- We expect results-driven individuals who are passionate about delivering exceptional service.
- We respect and value diversity, promoting an inclusive workplace culture.
Work Arrangement: This is a hybrid role, requiring occasional on-site presence and remote work.
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