Customer Service Representative

3 days ago

Milton Keynes, Milton Keynes, United Kingdom Nationwide Building Society Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and supporting our members across various channels.

Key Responsibilities
  • Provide first-class customer service in person, via phone, and online, ensuring that our members receive a seamless and personalized experience.
  • Support customers with transactions, product applications, and other queries, utilizing your excellent communication and problem-solving skills.
  • Work collaboratively with the branch team to achieve sales and service targets, promoting our products and services to members.
  • Participate in ongoing training and development to enhance your knowledge and skills, ensuring you remain up-to-date with our products and services.
About You

We are looking for a talented and enthusiastic individual who is passionate about delivering exceptional customer service. As a Customer Representative, you will have the opportunity to make a real difference in the lives of our members, providing them with a positive and memorable experience.

You will be a strong communicator with excellent interpersonal skills, able to build rapport with customers and colleagues alike. Your ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities, will be essential in this role.

What We Offer
  • A competitive salary and benefits package, including a personal pension, paid volunteering days, and life assurance.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • The chance to make a real difference in the lives of our members, providing them with exceptional customer service and support.
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please click the 'Apply Now' button to submit your application, including your up-to-date CV and a brief cover letter outlining your relevant experience and skills.

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