Travel Booking Specialist

4 weeks ago


London, Greater London, United Kingdom Ministry of Defence Full time

Job Summary

We are seeking a highly motivated and organized individual to join our team as a Travel Cell Officer. This role will involve providing support and guidance to personnel on travel-related matters, ensuring policy compliance, and managing the Travel Cell Multi-User email account.

Key Responsibilities

  • Provide expert advice and guidance on travel-related matters to personnel
  • Manage the Travel Cell Multi-User email account and respond to queries
  • Process all incoming Applications for Duty Travel, ensuring compliance with policy
  • Book seats for Civilian Air travel through the Defence Travel Amex GBT Booking Service
  • Book Rail Tickets and UK and Overseas Hotels through the Defence Travel Amex GBT Booking Service
  • Book Eurostar and Trooper flights with Defence Passenger Reservation Service (DPRC)
  • Book Ferry and Eurotunnel bookings with Defence Travel Amex GBT Booking Service
  • Maintain ePC records and reconcile with ePC monthly statement
  • Deal with all email, telephone, and face-to-face enquiries relating to travel

Person Specification

We are looking for a motivated, confident individual who is able to work independently, ensuring policy compliance. Our team is busy, friendly, and supportive, and we are looking for a great team player with experience in delivering customer service, with excellent attention to detail.

Behaviours

We will assess you against the following behaviours during the selection process:

  • Working Together
  • Communicating and Influencing
  • Delivering at Pace
  • Making Effective Decisions

Benefits

Alongside your salary, you will receive a range of benefits, including:

  • Learning and development tailored to your role and future career
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • 25 days paid annual leave rising to 30 days upon completion of 5 years' service
  • 8 public holidays per year, plus leave for HM The King's birthday
  • 6 days special leave per year for volunteering activities

Please note that this role does not offer relocation expenses. External recruits will be subject to a six-month probation period. Expenses incurred for travel to interviews will not be reimbursed.


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