Oracle EPM Expert: Delivering Exceptional Service
7 days ago
We are seeking a highly skilled Oracle EPM Incident Support Lead to join our team at Liberty Global in Bradford. As part of our Business Centre, this role provides first-level support and coordination for all Finance Systems service and application platforms.
Key Responsibilities:- Collaborate with global user communities to enhance Oracle Hyperion EPM and meet their business requirements
- Develop and support EPM data templates and reports
- Provide extended support to user communities during key reporting periods
- Accountable for improving end-user satisfaction through timely and quality issue resolution and the continuous improvement of Service levels
In this role, you will work closely with various members of management in the user community as peers, addressing questions pertaining to EPM-related user issues. A strong background in supporting Oracle Hyperion HFM products and report writing in an EPM environment is preferred, as well as experience with web-based financial system implementations.
Requirements:- Fundamental knowledge of programming languages, including Visual Basic scripting (including macros in Excel) and SQL
- Strong problem-solving skills and English communication skills, both oral and written
- Broad knowledge of support process, service desk operations, business processes, and technical components
- Fluency in English (verbal & written) and preferable one other European language
- Bachelor's degree with an emphasis in Business, Finance, IT or Operations
We offer a competitive salary plus bonus, 25 days annual leave, and access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover, and dental insurance. Our pension scheme matches up to 10%, and we have a car benefit scheme and online learning platform to continue your career development with us.
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