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Digital Transformation Director for Enterprise Systems

1 month ago

Bradford, Bradford, United Kingdom Liberty Global Shared Services Limited Full time
Enterprise Systems Management Expert Sought

We are seeking a highly skilled Director to lead our Enterprise Systems Managed Services team in driving growth through new customers and technologies.

This role requires a commercial strategic thinker with strong leadership skills and deep technical expertise to drive our tech and ops transformation, ensuring our systems and services meet internal and external customer expectations effectively.

Key Responsibilities:
  • Leadership & Strategy
    • Develop and implement a strategic vision for the Managed Services team, focusing on operational excellence, customer satisfaction, and broadening product and industry expertise across all service lines and geographies.
    • Lead, mentor, and grow a team of approximately 75 professionals across various Enterprise Systems, whilst fostering a culture of continuous improvement and innovation.
  • CUSTOMERS & KPIs
    • Own customer relationships to improve their experience whilst driving resource allocation efficiencies across long-term contracts.
    • Drive customer satisfaction and user adoption via UI enhancement, effective change management and training programs, measured through relevant metrics & KPIs (e.g. NPS).
  • Technology
    • Manage and optimise all existing systems (CRM, ERP, SCM, HCM, EPM), including licenses & usage, across both on premise and cloud architecture.
    • Support the selection, implementation, and integration of new capabilities and verticals in alignment with growth plan (or decommissioning / sunsetting where applicable).
  • Delivery
    • Driving operating cost efficiencies to improve EBITDA %.
    • Manage strategic relationships with near / offshore delivery partners.
  • Growth
    • Ensure systems and processes are scalable and adaptable to new market requirements, supporting an expansion strategy that includes flexible delivery models (onshore, offshore, nearshore, hybrid).
Requirements:
  • Essential Skills and Qualifications
    • Significant experience in Enterprise Systems management, including a leadership role in a global setting.
    • Proven track record of implementing and managing ERP, CRM, and other enterprise systems, especially within Oracle, Microsoft and SAP.
    • Strong commercial and customer management skills, with experience of expansion into new markets and supporting business growth initiatives.
    • A wider understanding of the technology industry and emerging trends (e.g. LLMs, CloudOps) and how to leverage it to drive efficiency and innovation.
    • Experience in vendor management, contract negotiation, and managing relationships with external IT service providers.
    • Able to lead change management and strategy building for accelerating digital transformation is essential.
    • Excellent written and verbal communication skills are crucial for dealing with C-Suite stakeholders, both internally and externally.
    • Strong technical acumen with a solid understanding of software development processes, data management, IT infrastructure, and cybersecurity.
  • Desirable Skills and Qualifications
    • Bachelor's degree in Computer Science, Information Technology, or a related field.
    • MBA or relevant advanced degree preferred.
    • Certification in project management (PMP, PRINCE2) or relevant enterprise systems (SAP, Oracle).
What We Offer:
  • Salary and Benefits Package
    • An attractive salary range of £120,000 - £150,000 per annum, commensurate with experience.
    • 25 days annual leave with the option to purchase additional days.
    • Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance.
    • Matched pension contribution up to 10%.
    • Access to our car benefit scheme.
    • Access to our online learning platform to continue to develop and grow your career with us.
    • The chance to join an innovative, fast-paced and passionate team.
About Us:

Liberty Global Shared Services Limited is a world leader in broadband, video, and mobile communications, investing in fibre and 5G networks, providing over 85 million fixed and mobile connections through leading brands, such as Virgin Media O2, VodafoneZiggo, and Telenet. Our Ventures portfolio has strategic stakes in over 75 companies in content, tech, and infrastructure, including ITV, Formula E, AtlasEdge, and Egg. We prioritize diversity, equity, and sustainability, using technology for good. If you're entrepreneurial and thrive on challenges, join our high-performing team.