Hospitality Ambassador

3 weeks ago

London, Greater London, United Kingdom Hyatt Corporation Full time

Role Overview

This is a unique opportunity to be part of the Great Scotland Yard Hotel team as a Hospitality Ambassador with Flexi Hours. As an ambassador for exceptional guest experiences, you will play a vital role in ensuring that every visitor feels welcome and valued.

About You

We are looking for enthusiastic individuals who possess excellent communication skills, a passion for delivering outstanding customer service, and the ability to work effectively in a fast-paced environment. Your primary responsibility will be to provide personalized attention to our guests, responding to their needs and exceeding their expectations at every turn.

Your Key Responsibilities

  • Delivering Exceptional Guest Experiences: Provide tailored support to our guests, addressing their queries, and resolving any issues promptly and professionally.
  • Fostering a Positive Atmosphere: Contribute to creating a warm and welcoming environment that makes our guests feel at home.
  • Embracing Flexibility: Work variable hours, including mornings, evenings, and weekends, to ensure seamless coverage and maximum guest satisfaction.

What We Offer

  • Competitive Salary: £11.68 per hour + Service Charge (approximate annual salary: £24,315 based on 40 hours/week)
  • Discounted Hotel Stays: Enjoy exclusive rates at Hyatt hotels worldwide, perfect for exploring new destinations or treating loved ones.
  • Complimentary Meals: Savor delicious meals in our colleague restaurant, promoting a positive work-life balance.
  • Uniform and Laundry Services: Receive high-quality uniforms and enjoy complimentary laundry services.
  • Wellbeing Support: Access Headspace membership and our Employee Assistance Programme, prioritizing your mental health and wellbeing.
  • Professional Development Opportunities: Engage in continuous learning and development, enhancing your skills and career prospects within the Hyatt family.

About Great Scotland Yard Hotel – The Unbound Collection

Nestled in the heart of London, our hotel boasts a rich history and offers an unparalleled level of service. With its prime location near Covent Garden and Trafalgar Square, our guests can indulge in an array of food and beverage options, from quirky cocktails to local craft beers.

Career Growth and Recognition

At Hyatt, we value diversity, equity, and inclusion, celebrating individuality and fostering a culture of respect and empathy. Join our global team, where everyone's role matters, and opportunities are yours to shape. Be part of an organization that genuinely cares about people and empowers them to be their best selves.

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