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Configuration Technical Support Specialist

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Henderson Scott Full time

Job Summary

Henderson Scott is seeking a highly skilled IT Asset Support Analyst to join our team in Hertfordshire. As a key member of our IT department, you will be responsible for providing end-to-end solutions for large companies, making them more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach.

About the Role

As an IT Asset Support Analyst, you will work closely with the Service Manager and report to the Solution Owner. Your primary responsibilities will include:

  • Audit and Manage Programme Assets
  • Administer the Asset Database and the Configuration Management Database (CMDB)
  • Administer the Licence Management database
  • Act as the Programme's focal point for hardware & software acquisition through liaison with SSL Procurement Team

Key Accountabilities

  • Propose, agree and implement an Asset & Configuration Management function for the Programme
  • Accountable for the daily management of hardware and software asset information
  • Gather and maintain essential information such as asset location, asset quantities, identifiers (e.g. serial numbers), and audit status
  • Liaise with Programme, SSL, and customer personnel to ensure that assets are managed to meet their needs
  • Assume ownership of the Programme's hardware bill of materials and coordinate the acquisition of hardware assets via the SSL Procurement Team
  • Conduct sampling reviews and audits to ensure the accuracy and consistency of the equipment management, information, and process delivery