Hospitality Manager

2 weeks ago

Skipton, North Yorkshire, United Kingdom Loungers Full time
Assistant Manager - Skipton

Lounges are unique environments that thrive on exceptional team members. As Assistant Manager, you'll support the General Manager in maintaining high standards across the team, delivering 14 great shifts to ensure customer satisfaction. You'll oversee the day-to-day operations of the Lounge, from rotas and team engagement to customer feedback. Your approach will be tailored to your strengths, and you'll be empowered to make a meaningful impact.


Key responsibilities include driving sales, team retention, training, customer service, and maintaining high standards. You'll be a detail-oriented individual who excels in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS. Your passion for hospitality and people management will shine through in your work.


The benefits of working at Loungers include:

  • Overtime pay for every hour worked over contracted hours
  • Staff food on every shift
  • 50% off staff discount to enjoy outside working hours from day one
  • Paid breaks
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Enhanced maternity and paternity pay after 2 years service
  • The most talked-about staff party in hospitality - Loungefest
  • Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
  • Company pension scheme
  • Long service awards
  • Power over your pay with Wagestream
  • Emotional and practical support via the Licenced Trade Charity
  • Great opportunity for personal development and career progression in a fast-growing business
  • Achievable bonuses
  • Tips shared equally across the team, based on hours worked
  • Christmas and Boxing Day off

What we're looking for:

  • You're likely an existing Assistant Manager, Deputy Manager, or Supervisor with a background in restaurants, bars, cafés, or coffee shops.
  • You have experience working in a bar environment with serving freshly made food and drinks preparation.
  • A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • Good communication skills with the ability to build rapport and trust.
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
  • Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.

Follow us on LinkedIn or @life.at.lounge on TikTok to learn more about us.

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