Warranty Claims Analyst

2 weeks ago

Bognor Regis, West Sussex, United Kingdom MSX International Limited Full time

Job Title: Warranty Claims Analyst

Job Summary: We are seeking an experienced Warranty Claims Analyst to join our team at MSXI Global. As a Warranty Claims Analyst, you will play a crucial role in supporting the Warranty teams to identify component failure rates, detailing the root cause, from warranty claims data and warranty returned parts.

Key Responsibilities:

  • Collate, analyse and report data to support the OEM to recover the costs from the suppliers and reduce costs.
  • Deliver metrics from various data sources and systems using assigned templates.
  • Present reports and analysis to Senior Management along with improvement recommendations.
  • Liaise with engineering and reclaim department supporting the parts return process.
  • Monitor warranty claims trend by top 50 issues and model and liaise with technical to ensure they are covered by known topics/fixes.
  • Collaborate with and support other departmental teams, including Field Quality Team, in improving business practices and processes.
  • Identify trends within data sets and forecast predications on reclaim potential and timelines.
  • Complete reviews of 8D reports and defect identification.
  • Negotiate with suppliers on warranty reclaim cost levels.
  • Analysis of warranty claims import duty and cost calculations.
  • Provide information, in various formats to the Warranty and Technical teams, on KPIs to improve fix implementation.
  • Creation and maintenance of weekly and monthly campaign completion reports.

Requirements:

  • Proven analytical skills and the ability to interpret data and produce reports.
  • IT literate with strong Microsoft Office skills, in particular MS Excel, Access and PowerBi.
  • Effective time management and ability to work under pressure and to tight timelines.
  • Excellent verbal and written communication skills with exceptional attention to details.
  • Enthusiastic, flexible and proactive personality.
  • Personal qualities of integrity, credibility, and a commitment to and passion for the brand.

What We Offer:

  • Competitive Salary.
  • 25 days annual leave.
  • Company contributory pension plan.
  • Cash back health care scheme, life assurance.
  • Car salary exchange scheme.

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