Customer Success Advocate
2 days ago
**Job Title:** Customer Success Advocate
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Advocate. As a key member of our Avtron Power Solutions team, you will be responsible for providing exceptional customer service and support to our clients.
**About the Role:**
- Manage customer service inquiries via email, chat, and phone
- Entering customer purchase orders, raising commercial invoices, and preparing shipping documents
- Update and maintain customer data in SAP
- Manage relationships with key customer accounts to provide world-class customer service
**Key Responsibilities:
- Act as an advocate for the customer to confirm that customer deadlines are achieved, products are delivered to specification, and on-time
- Maintain high customer satisfaction by identifying, understanding, and promptly addressing customers' needs
- Manage customer orders from receipt of order through commissioning
**Salary Information:** The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience. We offer a range of benefits, including 28 days holiday per annum, a holiday buy scheme, and a performance-based bonus scheme.
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Customer Success Expert
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Avtron Power Solutions Advocate
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