Customer Success Advocate

2 days ago


Stamford Hill, Greater London, United Kingdom Avtron Power Solutions Full time

**Job Title:** Customer Success Advocate

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Advocate. As a key member of our Avtron Power Solutions team, you will be responsible for providing exceptional customer service and support to our clients.

**About the Role:**

  • Manage customer service inquiries via email, chat, and phone
  • Entering customer purchase orders, raising commercial invoices, and preparing shipping documents
  • Update and maintain customer data in SAP
  • Manage relationships with key customer accounts to provide world-class customer service

**Key Responsibilities:

  • Act as an advocate for the customer to confirm that customer deadlines are achieved, products are delivered to specification, and on-time
  • Maintain high customer satisfaction by identifying, understanding, and promptly addressing customers' needs
  • Manage customer orders from receipt of order through commissioning

**Salary Information:** The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience. We offer a range of benefits, including 28 days holiday per annum, a holiday buy scheme, and a performance-based bonus scheme.



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