Technical Customer Support Specialist
4 days ago
Job Summary:
We are seeking a highly skilled Technical Customer Support Specialist to join our team at Parkside Office Professional. As a Technical Customer Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide technical support to customers via phone, email, and remote access software
- Resolve customer issues in a timely and efficient manner
- Work closely with the Scheduling Team to progress calls in a timely manner
- Assist the Service Desk Admin Team with technical queries
- Create estimates for service and other ad-hoc work as required by the customer
- Highlight any potential escalations to the relevant Managers
Requirements:
- Experienced technical knowledge and understanding of technical processes
- Proactive and flexible with a willingness to swap between tasks
- Good organizational and problem-solving skills
- Show initiative and self-motivation
- Follow company procedures and processes
- Passionate about providing excellent customer service
- Excellent telephone manner and good verbal and written communication skills
- Knowledge of SAP and Excel is useful but not essential
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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