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Technical Support Specialist

2 months ago


Uxbridge, United Kingdom Uxbridge Employment Agency Full time
About the Role

We are seeking two highly skilled Customer Service Executives to join our team at Uxbridge Employment Agency. As a Customer Service Executive, you will be responsible for delivering exceptional service to our customers, managing customer issues, and providing technical support.

Key Responsibilities
  • Full order management onto our proprietary software
  • Checking ETA on product arrivals to inform the customer
  • Liaising with couriers and shipment companies to despatch orders
  • Managing all product delays and investigation reasons for the delays
  • Investigating delays in delivery, faulty product issues, and providing basic technical advice
  • Composing emails to customers
  • Managing Returns, Refunds, and Exchanges (RMA's)
Requirements
  • Previous customer service resolution experience
  • Good written and verbal skills
  • A quick learner
  • Great attention to detail and high levels of accuracy
  • Bags of common sense
  • A great listener and problem solver
  • A technical mindset
What We Offer
  • Hybrid working arrangement (3 days in the office, 9-5.30pm)
  • Free parking
  • Friday night get-together
  • 24 days holiday