Technical Support Specialist
1 week ago
We are seeking a highly skilled Customer Service Representative to join our team at Parkside Recruitment. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide timely and effective technical support to customers via phone, email, or remote access software.
- Resolve customer issues efficiently and effectively, minimizing downtime and ensuring customer satisfaction.
- Work closely with our scheduling team to prioritize and manage customer requests.
- Collaborate with our engineering team to resolve complex technical issues.
- Develop and maintain strong relationships with customers to ensure long-term satisfaction and loyalty.
- 2+ years of experience in a customer-facing role, preferably in a technical support environment.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong technical skills and ability to learn new systems and software.
- Passionate about delivering exceptional customer service and ensuring customer satisfaction.
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a leading recruitment agency and make a real impact on our clients' businesses.
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