Technical Support Specialist

1 week ago


Uxbridge, United Kingdom Parkside Recruitment Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Parkside Recruitment. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide timely and effective technical support to customers via phone, email, or remote access software.
  • Resolve customer issues efficiently and effectively, minimizing downtime and ensuring customer satisfaction.
  • Work closely with our scheduling team to prioritize and manage customer requests.
  • Collaborate with our engineering team to resolve complex technical issues.
  • Develop and maintain strong relationships with customers to ensure long-term satisfaction and loyalty.
Requirements
  • 2+ years of experience in a customer-facing role, preferably in a technical support environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong technical skills and ability to learn new systems and software.
  • Passionate about delivering exceptional customer service and ensuring customer satisfaction.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading recruitment agency and make a real impact on our clients' businesses.


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