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Technical Customer Support Specialist

2 months ago

Uxbridge, United Kingdom Parkside Office Professional Full time

Job Summary:

We are seeking a highly skilled Technical Customer Support Specialist to join our team at Parkside Office Professional. As a Technical Customer Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and remote access software
  • Resolve customer issues in a timely and efficient manner
  • Work closely with the Scheduling Team to progress calls in a timely manner
  • Assist the Service Desk Admin Team with technical queries
  • Create estimates for service and other ad-hoc work as required by the customer
  • Highlight any potential escalations to the relevant Managers

Requirements:

  • Experienced technical knowledge and understanding of technical processes
  • Proactive and flexible with a willingness to swap between tasks
  • Good organizational and problem-solving skills
  • Show initiative and self-motivation
  • Follow company procedures and processes
  • Passionate about providing excellent customer service
  • Excellent telephone manner and good verbal and written communication skills
  • Knowledge of SAP and Excel is useful but not essential

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment